About WhatGroup
Background
Whatgroup is 100% black women-owned and offers an Intelligent, Collaborative Approach to Solving Today's ICT Business Challenges. Benefit from Solution driven approach using the Security, Governance & Network Fabrics to simplify protecting, and connecting the entire organization without compromising performance.
Our mission
is to help Municipalities and private organizations succeed through technology. Our focus is on helping Business achieve their goals whether that is to increase efficiency, reduce risk, or grow the business.
Our Partners
Delivering technology excellence through our partners.
K2 WorkFlow
Software Company
Inheritance Technologies
Technology Company
Cisco Meraki
Hardware Company
Cisco
Technology Company
Cisco Partner
Hardware Company
Microsoft Partner
Hardware Company
Microsoft
Technology Company
Fortinet
Cybersecurity companySolutions
VOIP SOLUTION?
VOIP SOLUTION is more than just a phone system, it is a complete Unified Communications solution, including high end features such as web conferencing, presence, softphones, smartphone clients and more – without the cost and management headaches of an ‘old style’ phone system or the limitations of a shared cloud VoIP/PBX service , High end features & functionality situated on premise, connecting to the national phone networks via the latest SIP trunking technology. SIP trunking has replaced the commonly used ISDN connections used with old PBX phone systems and only requires an internet connection meaning it has never been easier to get your phone system connected.
Network and Security
- Our expert in security and risk management capabilities support business resilience, compliance and productivity
Get a Consultant
- Get an Expect for your project-driven solutions and out-of-scope issues, so you can focus on business continuity and meet deadline
Features and Benefits of Whatgroup
VOIP SOLUTION?
VOIP SOLUTION is more than just a phone system, it is a complete Unified Communications solution, including high end features such as web conferencing, presence, softphones, smartphone clients and more – without the cost and management headaches of an ‘old style’ phone system or the limitations of a shared cloud VoIP/PBX service , High end features & functionality situated on premise, connecting to the national phone networks via the latest SIP trunking technology. SIP trunking has replaced the commonly used ISDN connections used with old PBX phone systems and only requires an internet connection meaning it has never been easier to get your phone system connected.
General Features
- Call Logging
- Call Forward on Busy or No Answer
- Call Routing
- Auto Attendant / Digital Receptionist
- Voicemail/ Music on Hold
- Central Phonebook
- Call Transfer
- MWI – Message Waiting Indicator
- Ring Extension & Mobile Simultaneously
- Automatic Pickup on Busy
- Sennheiser Headset Integration
- Extensive Codec Support (G711, G722, GSM, Speex, ILBC)
Management & Scalability
- Web-based Management Console
- Automated Provisioning of Devices
- Real Time Web-based System Status
- Integrated Web Server
- Easy Backup and Restore
- SBC to Configure Remote Extensions
- VMware / Hyper-V Compatibility
- Scheduled Backup
Cloud ICT Solution
- Whatever You Want To Do In The Cloud, Chances Are, We’ve Already Done It
- Our framework tackles the five big organizations when it comes to cloud migrations
- freeing up your team and resources to where it matters for your business
- Easy Backup and Restore
Get a Consultant
- Get an Expect for your project-driven solutions and out-of-scope issues, so you can focus on business continuity and meet deadline
Network and Security
- Our expert in security and risk management capabilities support business resilience, compliance and productivity
IP Phone Management
- Automatic Plug & Play Phone Provision
- Manage IP Phones Network Wide From Console
- Restart Phones Remotely
- Update $ Manage Firmware Network Wide
- Easy Backup and Restore
- Supports Popular SIP Phones
Testimonials
““Delivering the highest level of customer service to our clients is a key element of maintaining a successful Liberty Tax franchise. Whatgroup has been that company. Their service technicians go above and beyond the call of duty to make sure our phone system and business runs ...”
John Smith
““Delivering the highest level of customer service to our clients is a key element of maintaining a successful Liberty Tax franchise. Whatgroup has been that company. Their service technicians go above and beyond the call of duty to make sure our phone system and business runs ...”
Christine Aguilar
““Delivering the highest level of customer service to our clients is a key element of maintaining a successful Liberty Tax franchise. Whatgroup has been that company. Their service technicians go above and beyond the call of duty to make sure our phone system and business runs ...”
Robert Spears
““Delivering the highest level of customer service to our clients is a key element of maintaining a successful Liberty Tax franchise. Whatgroup has been that company. Their service technicians go above and beyond the call of duty to make sure our phone system and business runs ...”
Bruce Rogers
Customer Brief $ Proposed Solution
- Android Client
- IOS Client
- Windows Client
- Mac Client
- Web Client
- Recieve Call From Your Device
- Manage the PITL Client Within Console
- Call Flow Designer
- Airtime Management (Allocation of airtime to users)
- Advanced Queue Strategies
- Advanced Call Reporting
- Real Time Queue Statistics
- Queue Reports
- Barge In / Listen In / Whisper
- Query Customer Name Based on caller ID
- Ability to Use Whatgroup Clients API
- Link Company Directory with LDAP / ODBC
- sync Phonebook with Microsoft Exchange
- Real Time Queue Monitoring
- Wallboard
- Switchboard Queue Management View
- Call Recordings Search
- Supervisor can Log Agents In / Out
- Supports External Agents
Frequently Ask Questions
How Do I buy Voip Phones?
You can order your from us by sending an email to info@whatgroup.co.za.
How many numbers of days for delivery?
All depends on the location, Day from 1 to 3 days.
There is a contract involved?
No there are no contracts involved, our platform works on an ad-hoc
What is the refund period?
Our refund period is a day based on the package you have chosen.
Solution for the start-up and SMME'S?
Voice over Internet Protocol (VoIP) is a proven technology that lets anyone place phone calls over an internet connection and also receive call from anywhere.
What is your opening time?
8H00-17H00 Monday to Friday.
Users to be switched on the phone system?
Three users can be switched to the phone at the time on the standard package and unlimited users can be switched for Gold or Platinum packages.
What type of industry is the solution built for?
Whatgroup solution is centric to all the industries to enable mobility and keep users' connectivity through VOIP (Softphone and Physical Phones.
Voip Solution
Working with customers to understand their unique, complex call flows. Designing Voice over IP phone systems to exceed expectations and improve on their existing system design..
Cloud ICT Solution
Our framework tackles the five big organizations when it comes to cloud migrations – freeing up your team and resources to where it matters for your business..